Information for Visa Holders & Customers

Within 24 hours of applying with Autralia Visa, you will receive a confirmation e-mail regarding your ETA visa status given to us by the Australian Department of Immigration. We would like to help you become more familiar with what information is important as a visa holder.

Below, we've gathered some information that may be of help if you have questions:

  • If you need to modify passport information for an existing order, submit a visa amendment request.
  • Looking for more information to confirm your visa? visit verifying your visa page.
  • If you need to submit payment for an existing order, a link was sent in the email at the time of application.
  • Need to determine if your name was entered correctly? See below and/or visit application form help page.
Need more help? Please visit the Customers section of our Help & Information page.

Australian Visa Reference Guide

Family Name Pre/Suffixes will not be listed (Jr,Sr,Bin/Binte,Mr/Mrs,S/O)

Given Names First, Second, any other given names listed on your passport, according to application guidelines.

Passport Your passport number, nationality, and expiration date

Date of Birth, Sex, COB You should see your gender as M/F and Country of Birth listed in its 3-digit country code. Look up country codes.

Type of Travel T = Visitor/Tourist, B = Business Short-Validity

Entry Status Official response from the Department of Immigration

Visa Status If approved, visa states ETA Approved. If not, we will e-mail you what is required.

Country Codes

Australian ETA Visa Example

Time Stamp This is the date and time of when your visa was issued by the government.

Visa Expiry Date This is the last day to enter the country. Note, you can stay beyond this date, but less than 3 months.

Correcting a Mistake Made on Your Application / Visa

All of the information you submitted to us on the visa application form was passed directly into the DIBP system as it was entered on your visa application. We do not manually enter your information.

However, we understand if a mistake was made on your application. To ensure your visa is found by both the airline and immigration personnel, you will need to have it fixed/amended.

Click here to amend your visa.

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